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Verbal and Patient Skills

2 CEUs

Intro

One of the biggest barriers to a new technique making a difference in our practices isn't our competence but our presentation. In this training, Dr. Guy takes us through the critical and often overlooked patient-facing soft skills.

Buy Verbal and Patient Skills $300


 

*important: This is intended to be taken as a team. While the information is primarily geared toward docs, it is important for both the doc and assistant to have the same expectations going into implant cases, and be able to discuss any opinions or differences in procedures that you want to implement in your clinic. When you are asked to explain how you would communicate with a patient, it is a wonderful time to practice as a team and do some role-playing. Don't use this as an opportunity to test each other, but rather as a chance to provide a safe and supportive environment to try new ways of communicating and even getting it wrong sometimes. When you are comfortable, so are your patients. When you are supportive and operating well as a team, your patients will trust you more, and say “Yes" more often!

 

 

Virtual, Hands-On?

ConfiDental training is intended to not only give you information but also have you practice and apply that information in true-to-life environments and situations. Use the resources provided, and pay attention to the videos and tasks that are Hands-On as these will require you to have certain pieces of equipment and instrumentation available.

 

 

All ConfiDental training is intended to be completed in your clinic in an operatory. Training in the same environment as you intend to work provides invaluable mental, emotional, and physical learning benefits, and makes your training much more effective. Do this training in your operatory! 

 

Before we begin...

What follows has been one of the most influential pieces of education we have seen for docs incorporating implants into their practice. Because of this, we wanted to give you a few resources that will help along the way. 

First off, you'll find a PDF of the sections of this training in the resources of the first video. Download it and refer to it as often as needed!

Second, we encourage you to actually TRY these conversations. Not just in a mirror, but with someone else before sitting in front of a patient. We'll have a quick exercise at the end of each of the sections of training. Practice this as a team! 

Be honest, be bold, and most of all have a few laughs along the way. Incorporating these principles into your practice will be transformative for your entire team.

Take Notes

You'll want to take some notes or have a team member take notes if you are in a group. You'll need them for later exercises!

 


 


 

Course Outline:

 

Soft Skills and Case Acceptance

  1. Understanding Patients and Better Communication
  2. Financial Implications
  3. Three Key Marketing Strategies

 

 

 

 

This course will address the following learning objectives:

  1. Three main reasons patients aren't saying yes to dental implants
  2. How to communicate with patients
  3. The financial impact of implants on your practice
  4. Three key marketing strategies

 

Note: All resources, handouts, etc. that are included in the course can be found on the individual video pages under the “Resources” tab. You may need to scroll down to see the tab when viewing the video.